So, I’m trying to print something to our color printer. I go to our internet site to download a driver, then I find that the site is dog slow. So, I thought I’d report it to our IT operations.
IT Guy: Hello my name is ____. How can I assist you?
Me: The driver download site is very slow.
IT Guy: Let me check. (pause) No it’s not.
Me: Umm…I’ve tried this three times and wasted 20 minutes of my life trying to print something.
IT Guy: Well, let me call one of our service technicians. (LONG pause). Yes, Harold? The technician confirms that he sees no slowdown with the site.
Me: Where are you?
IT Guy: mhrf-hfrm..dia.
Me: India?
IT Guy: Yes.
Me: Okay, well, as I recall, the site is hosted on different servers throughout the world, so couldn’t I be seeing a different configuration than you are?
IT Guy: No, that is impossible. It is the same server. (…protracted discussion of how I must not be seeing what cannot occcur….)
Me: Ooookay. Thanks for your time.
IT Guy: Well, if you want to contact me further, please do so via Sametime.
Me: Sure thing.
* * *
Punchline? Our Sametime (Internal encrypted chat client) is down, too.
Beautiful.